Frequently Asked Questions
1. Do I need to be home during the cleaning service?
No, you don't need to be present. Many of our clients provide access via a key, code, or lockbox. Rest assured, our team is fully insured and trained to respect your space. If you prefer to be home, that's perfectly fine too.
2. What should I do to prepare before the cleaning team arrives?
Please tidy up personal items, secure valuables, and ensure pets are safe or confined. This allows our team to clean efficiently and thoroughly.
3. Are your cleaning products safe for children and pets?
Yes, we prioritize the use of eco-friendly and non-toxic cleaning products to ensure the safety of your family and pets.
4. How do I get a quote or book a service?
You can request a quote or schedule a service through our website's booking form. Alternatively, feel free to call or email us directly. We offer free estimates and flexible scheduling.
5. What is your cancellation policy?
We understand that plans can change. Please notify us at least 24 hours in advance if you need to reschedule or cancel your appointment to avoid any cancellation fees.
Company Policies
1. Health & Safety
At Floyd Jr. Cleaning Services, the safety of our clients and staff is paramountOur team is trained in the proper use of cleaning products and equipment, adhering to all safety guidelines to ensure a secure environment during our services
2. Code of Conduct
Our employees are expected to maintain professionalism at all timesThis includes punctuality, respectful communication, and adherence to our dress codeWe strive to provide a courteous and reliable service to all our clients
3. Cancellation and Rescheduling
We understand that schedules can change. If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee
4. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Any data collected during our services will be used solely for operational purposes and will not be shared with third parties without your consent.
5. Equal Employment Opportunity
Floyd Jr. Cleaning Services is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, age, national origin, disability, or any other protected status.
By implementing these policies, we aim to provide a safe, respectful, and professional environment for both our clients and employees
💸 Refund Policy
Customer Satisfaction Guarantee
At Floyd Jr. Cleaning Services, we take pride in delivering exceptional cleaning services. If you are not satisfied with the quality of our work, please notify us within 24 hours of your service appointment. We will promptly address your concerns and, if necessary, re-clean the affected areas at no additional charge.
Refund Eligibility
Refunds are considered under the following conditions:
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The service was canceled by the client with at least 24 hours' notice prior to the scheduled appointment.
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The service was not rendered due to unforeseen circumstances on our part.
Please note that refunds are not provided for services that have been completed, except in cases where a re-clean has been offered and declined.
Cancellation Policy
Clients may cancel or reschedule their appointments without penalty by providing at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of 50% of the scheduled service cost.
Processing Refunds
Approved refunds will be processed using the original method of payment within 5-7 business days. Clients will receive a confirmation once the refund has been initiated.